Exchange Policy

Exchange Policy

Thank you for shopping with us at Stackers Singapore! We want to make sure that you have a rewarding and enjoyable experience when shopping with us online. As with any shopping experience, there are terms and conditions that apply to all our transactions. Items can be returned for an exchange within 10 days of purchase, if they are bought from www.stackerssingapore.com, and only if they fulfil the conditions below. 



1. You can only return an item for an exchange (within 10 days of purchase):

  • If the item is damaged/ incorrect in its original packaging upon delivery; or
  • If the item is defective and not functional, for example, spoilt zippers; or
  • If you had a change of mind for the colour and/ or size and/ or type of the item. 

2. These items may be returned for an exchange if it meets the following conditions:

  • If you had bought the item on: www.stackerssingapore.com
  • The item is not used and it is in its original packaging
  • You have proof of purchase of the item, typically the receipt, so we recommend you keep your packaging and receipt for at least the first 10 days after purchase.

 

3. Refunds are only valid for manufacturer's defect and are requested within 15 working days for all domestic orders and within 30 working days for all international orders. We do not entertain refunds for 'change of mind'.

 

4. For refund requests, the purchase price (excluding delivery charges for online purchase) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it had met the conditions stated in point 3.

  • If you had paid for the items using credit card online, the money will be refunded back through your credit card. The refunded amount will be reflected in your next credit card statement. You will also be notified via email when the amount has been refunded.

 

5. For exchange due to damage and defects, please send an email to stackers.sg@gmail.com together with the pictures of the damage and defects. Once verified, we will deliver the replacement item to you If you had bought the items online, you may return it:


  • By post to: 

    AGVA Group Pte Ltd Blk 625 Aljunied Road, Aljunied Industrial Complex, #04-07, Singapore 389836. 


    For items that are damaged and defective only. We will bear the return cost.

  • By bringing the item down to our showroom at Blk 625 Aljunied Road, Aljunied Industrial Complex, #04-07, Singapore 389836 between Monday - Friday, 10am to 6pm. You can make an appointment here: https://www.stackerssingapore.com/pages/make-an-appointment

    For items that are damaged and defective or if you had a change of mind. For those who had a change of mind, it is ideal that you visit our showroom to see the items in real life so that you can pick and choose the most suitable item(s) for you.

6. If you had purchased the item at any of our stockists in Singapore, please contact the stockist you had purchased the item(s) from directly for any exchange or refund matters.

 



7. We will not be able to do an exchange or refund for items which have been used, unless it is defective.
This will then be covered under our Limited Warranty policy.
 

8. We will also not accept any exchange or refunds without a receipt of the item purchased.



 

9. All items must be returned in original condition, and not changed in any way. AGVA Group of Companies reserve the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.



10. AGVA Group of Companies also reserve the rights to reject any exchange or refund without any proof of purchase. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.



We understand that every case is unique. If you need to speak to someone on returning an item, please leave us a message here.